CONTACT ONE: HMO - 1-888-422-2128 FAX - 1-904-351-3730* *NOTE: MUST MAIL enrollments/changes/terminations after 3/31/03

PPO - 1-877-260-6013 FAX - 1-904-351-3433 (Also for life/dental)

    Eligibility - enrollments/terminations-Federal COBRA-New ID Cards (prompt 2-2)

    Florida Individual Conversion Plan, or Florida Mini-COBRA (prompt 2-1)

    Billing (prompt 2-3)

    Claims (prompt 1)

Aetna Pharmacy Management: 1-888-792-8742 FAX: 1-612-594-6400 PreCertification: 1-800-414-2386

Mailing Address: AUSHC Pharmacy Management

    Claim Processing

    P.O. Box 36185

    Minneapolis, MN 55435-6185

Aetna Rx Home Delivery: 1-866-612-3862 -- New Mail Order Provider Eff 2/1/2003

Member Services: HMO/QPOS: 1-800-323-9930

PPO: 1-800-843-5869

Mental Health/Substance Abuse (Magellan): HMO/QPOS: 1-800-424-5679

PPO: 1-800-424-4047

VIsionOne Discount Program: 1-800-793-8616

Conversion to Individual Policy: HMO/QPOS: 1-800-323-9930

PPO: 1-508-675-7887

Order Enrollment Packets for New Hires: 1-800-225-9451, or 407-618-2500